Ready to Stop Workplace Drama?
“It’s not fair! That’s not my job! I’ll take you to HR!” How many times have you heard this,
or some other version of relationship drama in your workplace?
Are you tired of the power struggles, gossip, turf wars and complaining? Let’s face it; your staff doesn’t understand your concerns. Their narrow point of view prevents them from understanding the complexities you face every day.
Everyone sees a different picture dependent upon where they “sit in the boat.” The owner just wants everyone to get to the island. The manager or leader just wants everyone to row faster and more efficiently, and the rower, just wants a softer seat cushion!
Marlene – thanks so much for your materials. I am a Sr. IT Manager at Blue Cross Blue Shield of Texas. I plan to use Stop the Drama in the Workplace as our “area of focus” next year – our departmental theme.
~Rhonda
as it looks. What is easy is to lose sight of the impact workplace drama has on
productivity. It’s also easy to forget the importance of maintaining good workplace relationships.
The number one reason for employee turnover is due to a bad relationship with the boss.
According to Gallup, productivity increases when employees have one good friend at work.
As a leader, you have more influence than you know. It’s your job to set the standard and lead the
team but when they push your hot buttons that’s easier said than done.If you run a small or medium sized practice, losing your cool is a luxury you can’t afford. If you want to maximize your resources, you must develop expert communication and relationship building skills. These skills improve your customer service and help you retain engaged loyal employees.Once employees feel threatened and lose their motivation, it’s downhill from there. The symptoms of drama in the workplace include turnover, gossip, tardiness and power struggles. Using a strong arm rarely works and neither does sitting around a campfire singing Kum-Ba-Ya! You have to be STRONG in the area of communication and relationship building. That’s why I developed this special mini-series for you entitled, How to stay Cool When Hot Buttons are Pushed.
It is thrilling for me to take the principles you teach and put them into practice. Yesterday I had a staff member in my office going on and on. My mind was racing all over the place thinking how am I going to resolve this. Then like a light bulb, I asked “What do you want?” Her reply was Nothing, I just want to vent. Okay, problem solved. It was great. Thanks!
~Aileen H Naudascher, CMM
Practice Manager, Cevallos & Moise Pediatric Associates PC
About the E-Lesson
Over the course of several days you will receive an easy to implement audio lesson that you can use immediately to empower yourself to communicate effectively while turning complainers into problem solvers.
- Lesson #1 How to avoid losing your cool with the company complainer.
- Lesson #2 How to know if it’s YOU who is resisting change.
- Lesson #3 How to find out if the one complaining to you has inside information.
- Lesson #4 What do when you are at your wits end…this little communication trick will help you keep your cool even when your goose is cooked!
- Lesson #5 A wrap up with seven important questions to ask yourself as a leader.
It was a Marlene day today; this morning the entire team listened to Stop Your Holiday Drama, this afternoon my management team listened to The Labor Principles – all good stuff!! The employees are still talking about this morning’s presentation – they could quickly relate to the topic and could see how they are affected by family drama. Thank you for sharing your presentation with us – much appreciated.
~Suzette Benedick
Practice Administrator, Eastern PA Nephrology Associates
