Communication

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I’ve Told Them A Thousand Times

Posted by on Nov 9, 2016 in Communication, Managing and Leading, SWD | Comments Off on I’ve Told Them A Thousand Times

The phrase I hear most from frustrated managers is “I’ve told them a thousand times,” followed by “but nothing ever changes.”

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From Communication Mistakes to Communication Mastery

Posted by on Apr 10, 2016 in Communication, Master Your Energy, SWD | Comments Off on From Communication Mistakes to Communication Mastery

From Communication Mistakes to Communication Mastery

Even though communication is often referred to as “soft skills” a more appropriate term is critical skills. If you look at any workplace issue, at the root you see a communication problem, which affects workplace relationships.

Leaders rely on critical communication skills to resolve conflict, increase effectiveness, initiate difficult conversations, and keep everyone focused on the end result. Leaders step on land mines because they don’t know how to transform communication mistakes into communication mastery. This article gives the context for three common mistakes and a simple tip for communication mastery.

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Political Drama: Are You Engaged, Enraged, or Detached?

Posted by on Mar 14, 2016 in Communication, Disruptive behavior, SWD | Comments Off on Political Drama: Are You Engaged, Enraged, or Detached?

Political Drama: Are You Engaged, Enraged, or Detached?

We’re seeing lots of drama throughout the 2016 political debates. The good news is that we are also seeing some positive results. Those who have never been interested in politics before are getting engaged.

Yet we’re still a country divided.

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Four Ways to Make Difficult Conversations Easier

Posted by on Mar 13, 2016 in Communication, Managing and Leading, SWD | Comments Off on Four Ways to Make Difficult Conversations Easier

Four Ways to Make Difficult Conversations Easier

ONE of the biggest barriers to leadership success is learning how to initiate a difficult conversation. New leaders have confessed to me in private coaching sessions that they are afraid the employee might cry or, if it’s a high performer, the employee might quit. Others have told me that they don’t have the confidence or skills and are afraid to ask for mentoring because they don’t want to appear to be incompetent. As a result, conversations that need to take place are put on the back burner, waiting for an explosion. (In fact, time and time again I have observed that the conversation...

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Self-Talk: A Critical Leadership Skill

Posted by on Jul 19, 2015 in Communication, SWD | Comments Off on Self-Talk: A Critical Leadership Skill

Self-Talk: A Critical Leadership Skill

If you constantly criticize and judge yourself, you aren’t going to be giving anyone else much more slack. If you aren’t able to manage your self-talk, your self-talk will leak out in your communication. Instead of speaking your truth, you will end up blaming someone else for your experience, using manipulation to get your point across, or justifying your bad behaviors.

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Create a Culture of Truth-Telling

Posted by on Jul 5, 2015 in Communication, Leadership Lesson, SWD | 2 comments

Create a Culture of Truth-Telling

Honesty is often used as an excuse to “tell the truth,” when the reality is, if the truth would have been spoken five years ago, there wouldn’t be such a blow up in the first place. But, we don’t have the critical skills required to speak truth. We don’t know how to separate fact from feeling. We don’t know how to monitor the narrative in our heads to discern perception from reality. We don’t have the right strategic mindset to initiate difficult conversations in service of the bigger picture, nor do we know how to handle uncomfortable emotions. As a result, avoidance and denial become the cultural norms.

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