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Stop Workplace Drama: Train Your Team to Have No Complaints, No Excuses, and No Regrets Hardcover – January 25, 2011

by Marlene Chism (Author)

4.5 92 ratings

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Overcome the interpersonal challenges holding your business back

Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success?

If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance.

Identify "drama" barriers and help your employees break free to experience higher personal effectiveness and increased productivity
Each of the eight points is full of universal and practical principles any business leader, sales director or entrepreneur can put to use immediately
Author Marlene Chism has shared her signature process with organizations such as McDonalds and NASA

When you're in the thick of business competition, you and your team need to function freely without internal conflicts, confusions, or rivalries. Stop Workplace Drama ensures that your employees will be able to give their best to create a healthy, profitable workplace.

Print length

240 pages
Language

English
Publisher

Wiley
Publication date

January 25, 2011
Dimensions

6.37 x 0.83 x 9.29 inches
ISBN-10

0470885734
ISBN-13

978-0470885734
See all details

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Editorial Reviews

From the Inside Flap

Stop putting fuel on the fire and take back control of your workplace

Gossip. Power struggles. Poor team coordination. These are all symptoms of workplace drama. They're the obstacles that can drain your company of its best talent, get in the way of true productivity and profit, and eat away at the effectiveness of your organizationthat is, unless a leader steps up and takes responsibility for changing course.

Communications consultant and national speaker Marlene Chism has created an eight-step methodology that breaks through negative thinking that can contribute to drama in organizations of every kind and size. She has identified the gaps that drama createsa gap between where your company is and where it aims to be and the psychological gap that occurs when people are faced with change and the fear that goes with it.

With Stop Workplace Drama, Chism shows how to change the way you and your organization confront and work through problems, implement effective management strategies in a drama-filled organization, and find new solutions that create positive growth for every member of your company. You'll learn how to:

Understand the different kinds of "drama roles" played in the officeand how to work through them
- Create healthy boundaries, get your work needs met, and make the most of your valuable time
  - Seek viable opportunities and take responsibility for your efforts
    Instill necessary changes without unleashing fear in your organizationwhich can lead to conflict
    Cut through your personal drama so that it doesn't create further issues at work
    In today's business world, where competition is fierce and economic challenges are more intense than ever, ending the drama has never been more essential. With fascinating case studies, illuminating insight, and workplace-tested strategies, Stop Workplace Drama will help boost the morale of your employees, maximize your company's potential, and put your organization on the road to success.

From the Back Cover

Stop putting fuel on the fire and take back control of your workplace

Gossip. Power struggles. Poor team coordination. These are all symptoms of workplace drama. They're the obstacles that can drain your company of its best talent, get in the way of true productivity and profit, and eat away at the effectiveness of your organization--that is, unless a leader steps up and takes responsibility for changing course.

Communications consultant and national speaker Marlene Chism has created an eight-step methodology that breaks through negative thinking that can contribute to drama in organizations of every kind and size. She has identified the gaps that drama creates--a gap between where your company is and where it aims to be and the psychological gap that occurs when people are faced with change and the fear that goes with it.

With Stop Workplace Drama, Chism shows how to change the way you and your organization confront and work through problems, implement effective management strategies in a drama-filled organization, and find new solutions that create positive growth for every member of your company. You'll learn how to:

Understand the different kinds of "drama roles" played in the office--and how to work through them
Create healthy boundaries, get your work needs met, and make the most of your valuable time
Seek viable opportunities and take responsibility for your efforts
Instill necessary changes without unleashing fear in your organization--which can lead to conflict
Cut through your personal drama so that it doesn't create further issues at work

In today's business world, where competition is fierce and economic challenges are more intense than ever, ending the drama has never been more essential. With fascinating case studies, illuminating insight, and workplace-tested strategies, Stop Workplace Drama will help boost the morale of your employees, maximize your company's potential, and put your organization on the road to success.

Product details

Publisher ‏ : ‎ Wiley; 1st edition (January 25, 2011)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 240 pages
ISBN-10 ‏ : ‎ 0470885734
ISBN-13 ‏ : ‎ 978-0470885734
Item Weight ‏ : ‎ 14.4 ounces
Dimensions ‏ : ‎ 6.37 x 0.83 x 9.29 inches

Best Sellers Rank: #177,445 in Books (See Top 100 in Books)
- #63 in Business Conflict Resolution & Mediation (Books)
- #399 in Workplace Culture (Books)
- #1,709 in Business Management (Books)

Customer Reviews:
4.5 92 ratings

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Marlene Chism

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Marlene Chism is the leading authority on stopping workplace drama. She works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that gets results. Her expertise includes leadership development, conflict management, and strategic communication.

Marlene is a recognized expert on the Linked In Learning platform, producing educational videos on Anger Management, Having Difficult Conversations, and Working with High Conflict People.

She is the author of four commercially published books: Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018), and From Conflict to Courage (Berrett-Koehler, 2022).

As a seasoned professional speaker, Marlene’s transformational message of personal responsibility, and alignment is making its way around the globe at leadership academy’s corporate retreats, association conferences, and customized webinars.

Marlene has a degree in communications from Drury University, and a master’s degree in HR Development at Webster University. She is an advanced practitioner in Narrative coaching.

To learn more about Marlene, visit www.marlenechism.com

Customer reviews

4.5 out of 5

92 global ratings

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Inquisitor

Good for the rank and file staffers to read and better for management's application

Reviewed in the United States on July 6, 2014

Verified Purchase

I read this book in early 2012 but just re-read it and realized that it had helped me grow in the areas of dealing with my drama and the drama of others. However, I see new areas for improvement now and am glad for the opportunity to re-read the text. However, it should be noted that rank and file employees have little ability to stop the drama that comes from management and HR. Faulty hiring practices, a lack of screening of applicants, and less-than-adequate interviewing techniques for determining both qualifications, past problems, and verifying corporate culture "fit" add to problems which may already be in existence in a workplace. Often, drama comes from the top with management which leaks information to employees for whatver reasons they may have (i.e., garner support from subordinates, demonstrate their knowledge and power, or just loose lips) and employees who then leak information to others to demonstrate their position of power and gain influence as well.

Lastly, this book should be taken together with consideration and diligent application of the Biblical values espoused in Proverbs, Ecclesiastes, Psalms, and the New Testament. As time goes on, there will be more and more evil in the world and hence, the workplace, but Ms. Chism's writing is clear and applicable to today's workplace.... and although this book is not meant to bring in Christian values, it does that in a round-about way.

In summary... less talk, less ego, more pride in who we are and what we do and more work will give us less drama in the workplace.

3 people found this helpful

Helpful

Elbia Quinones

Excelente libro

Reviewed in the United States on August 22, 2023

Verified Purchase

Excelente narrativa y casos que aplican al aspecto laboral tanto como personal.

Helpful

Translate review to English

AnnL

Workplace Drama- not just for business anymore

Reviewed in the United States on March 25, 2011

Verified Purchase

As a solopreneur I don't work in a big office or have a huge team of employees. But I am an active community volunteer for the chamber of commerce and other groups and, when time is short and project tasks are many, there can be some drama.

Fortunately, Marlene Chism's book has come along just in time to help us work through the stress, focus on the common purpose and release the drama so that our goals are achieved with fewer complaints or regrets. Thank you Marlene!

With insightful stories and inspiring case studies, Chism's methodology plays out positively time and time again as her tips assist all of us in creating a more purposeful workplace- whether in a cubicle or a community meeting room.

I'm glad I discovered this book and will share it with others in my network so that they too can work and live drama-free.

3 people found this helpful

Helpful

Scott Carbonara

A no-brainer method for ending drama!

Reviewed in the United States on March 4, 2011

Verified Purchase

When I got an advanced copy of Marlene's book, my intent was to do a quick scan and write a short, courtesy review. But I found it impossible to scan. I found myself reading it! When I finished, I reread it and made notes in the margins. Using shorthand, I indicated the initials of employees of whom I had applied Marlene's principles with effectively as well as those that I failed to use Marlene's principles...and ended up feeding drama.

I've recommended Stop Workplace Drama to many others. Why? Have you ever hurt your leg or foot or toe, and instead of going to the doctor, you got used to limping? Maybe you told yourself that you were too busy to see a doctor. Perhaps you thought the problem would clear up on its own. But over time, you got used to walking funny. Pretty soon, you couldn't even remember what it felt like to feel normal or not walk around with discomfort.

That's what drama is like. When viewed from a distance, it might appear to be charming, quaint, or even funny. But when that drama gets closer or begins to touch you personally, it becomes painful and draining, hurting not only at the immediate source of drama, but able to harm and damage other formerly-healthy parts of the whole system.

Marlene's book is a powerful how-to. If you've forgotten what it's like to feel "normal" because all around you is drama, stop hoping it will fix itself. Get Marlene's book, read it, apply it. Find out why it's destined to appear on the desks of every leader who is serious about creating outstanding results with people.

16 people found this helpful

Helpful

Anne

Interesting and full of useful tips

Reviewed in the United States on January 26, 2013

Verified Purchase

I thought this was a very interesting book that actually managed to give me new perspectives on very familiar situations. I showed some examples to a colleague and we ended up in laughter recognizing previous episodes and people (and ourselves) based on the descriptions. In addition to the understanding you also get practical tips for how to deal with them and develop further. The book is well written, well structured and gets the right balance between theory and practice.

Interesting for everyone, but especially for managers trying to facilitate changes in behavior and attitude. I would highly recommend to buy it.

3 people found this helpful

Helpful

Alyssa stern

Great information

Reviewed in the United States on July 4, 2021

Verified Purchase

A must for any management. I loved this book

Helpful

Kristin S. Molden

Excellent book with a lot of great information!

Reviewed in the United States on June 7, 2016

Verified Purchase

Great book with a lot of great information for wherever you are in your business. I learned a lot about mistakes that I have been making as an employee. I highly recommend it for everyone in the working world whether you own your own business or are just starting at your first job.

4 people found this helpful

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Scott Avery

Really not very helpful. Catchy title, but nothing ...

Reviewed in the United States on September 11, 2015

Verified Purchase

Really not very helpful. Catchy title, but nothing new.

Helpful